If you have a confirmed RCI vacation that has to be changed or canceled, you will forfeit your exchange fee and possibly a portion of the Hilton Grand Vacation ClubPoints you used. You have the option to protect your exchange vacation by adding Points Protection*. This protection will allow you to have 100% of your Points returned to your RCI account for future use.
Note: Points Protection is not insurance.
Yes, phone, e-mail and chat are all available. Contact Us
Planning in advance is one of the best ways to get the vacation you want because RCI receives inventory from members anywhere from two years to two weeks in advance of the travel dates. So your dream vacation could be added any day. The earlier you start to plan, the more vacation options you'll have to choose from and the more likely you are to find exactly what you’re seeking.
You should begin your search as early as possible. The earlier you search, the more exchange options you’re likely to find. RCI has a variety of search options to fit the needs of various types of vacation searchers.
- Advanced Search: Allows you to select all of your desired criteria at one time and begin searching.
- Favorites Search: If you generally search for the same type of vacation or resort each time, you can save your desired search criteria as a Favorite Search.
- Ongoing Search: If you can’t find what you’re looking for in your initial search, RCI will continue to search for you, notifying you when a match is found.
- Interactive Map: When you know the destination you have in mind and just need to find the perfect resort, the interactive map is a great tool to use.
- Recommendations: Based on your search history and past travel, RCI will put together resorts matching your interests.
We understand a lot can change in a year or two. That’s why we offer Points Protection*. You may purchase Points Protection for your exchange vacation and have the freedom to change or cancel at any time with no questions asked. If you cancel your exchange vacation, the full allotment of Hilton Grand Vacation ClubPoints used will be returned to you for use toward another vacation. Please note, exchange fees are not covered by Points Protection.
*Points Protection is not insurance.
Since RCI receives inventory from members anywhere from two years to two weeks in advance of the travel dates, your dream vacation could be added any day. Starting an Ongoing Search puts yourself on a waitlist for that dream vacation. Learn more about Ongoing Search.
Last Call℠ vacations are perfect if you are looking for a great deal on a last minute vacation but with the same resort-style accommodations. Last Call℠ vacations are similar to Extra Vacations℠ getaways but at clearance prices. Last Call℠ vacations are typically available less than six weeks before check-in. You’ll receive the same resort-style accommodations that are purchased for cash regardless of whether you have Hilton Grand Vacations ClubPoints remaining in your account.
Even better, if you’ve used all your ClubPoints in a use year, you can still book as many Last Call℠ vacations as you would like. New destinations are added daily so check often.
Option 1: Exchange your points for a vacation.
Option 2: Send family and friends on a vacation in your place when you buy a RCI guest certificate.
Option 3: Extend your points. The ClubPoints you have deposited into your RCI account are available for use through December of the second year. If you haven’t used them by the end of the second year, you may purchase a deposit extension for a small fee to extend them to a third year of use.
Step 1: On the homepage menu, click on the account icon in the top right corner.
Step 2: Click on “Extend Points” from the bottom of the Account Overview page.
Step 3: Follow the prompts.
Points Protection* allows you to cancel or change your vacation right up until the day of check-in, no questions asked.
If you cancel your vacation, you’ll be able to use your refunded Hilton Grand Vacation ClubPoints to book an alternate vacation. Without Points Protection, the standard cancelation policy would apply. Cancellations 30 days prior to check in or less will lose up to 100% of your HGV ClubPoints. (Cancellations must be done over the phone with a guide.)
To learn more about Points Protection, contact a travel guide
Please note, exchange fees are not covered by Points Protection.
*Points Protection is not insurance.
We recommend that you purchase Points Protection at the time you make your exchange, but you can purchase Points Protection until the day of check-in.
To add Points Protection to your exchange vacation, simply select Points Protection during checkout. If you would like to add Points Protection to a confirmed vacation, you can purchase until the day of check-in. To add Points Protection to a confirmed vacation, follow these steps:
Step 1: From the RCI homepage, click Trips in the top navigation.
Step 2: Click the Upcoming Trips tab.
Step 3: Select the confirmed vacation you’d like to add Points Protection to.
Step 4: Click Add Points Protection and follow the prompts.
Points Protection may be cancelled however the fee is forfeited.
My Offers are exchange or rental offers available to you at a given time. From the RCI homepage, scroll down and you will see all offers available to you. Some offers can be booked online and some require you to call up an RCI Travel Guide to book. It’s a good idea to check this section frequently as offers are updated regularly.
Personalized offers are exchange or rental offers available to select members at a given time. When offers are available to you, you’ll see them in your My Offers section—located toward the bottom of your RCI homepage after signing in through your Hilton Grand Vacations account.
Personalized account alerts are essential membership-specific messages to alert you of an action that needs to be taken, to help you stay up-to-date on your most important account information. The first message is typically the most important alert. To check your alerts, click the Notifications icon on the top right menu of your RCI homepage.
Yes, your RCI membership offers you access to high-quality all-inclusive resorts in a host of inviting destinations. They include destinations such as Cancún, Los Cabos and other locations throughout Mexico and the Caribbean.
You will pay the RCI exchange fee, the applicable amount of points, and of course the all-inclusive fee paid to the resort.
All-inclusive packages vary by resort, as each resort offers its own unique services and amenities. However, many all-inclusive resort packages offer the following:
- All meals and snacks: Generous buffets, full-service restaurants, à la carte dining, snack bars and more.
- Unlimited beverages: Many even include alcohol.
- Resort activities: Pools, beaches, snorkeling, windsurfing boards, etc.
- Hotel transfers: Included transportation can vary so check with RCI or the resort for details.
- Children’s activities: Many resorts offer kids’ clubs and/or children’s planned activities.
To find all-inclusive resorts, simply use the all-inclusive filter when searching on the RCI website and look for the all-inclusive icon.
Step 1: Click in the search bar from the RCI homepage and select See all RCI resorts.
Step 2: Under the Vacation tab, click All-Inclusive Available.
Step 3: Click Show Resorts to see the list of resorts.
A RCI guest certificate gives you the ability to gift a vacation to a friend or family member. They can be purchased with cash and used for a RCI exchange vacation, an Extra Vacations℠ getaway or a Last Call℠ vacation. Simply indicate that the vacation is for a guest at the time of booking.
Purchase online, via chat, or over the phone. You may add a guest certificate to an existing reservation at any time prior to travel.
To purchase at the time of booking:
Step 1: On the booking page, select “Guest” under “Who’s checking in?”
Step 2: Enter the guest information and follow the prompts.
To purchase for an existing reservation:
Step 1: From the RCI homepage, click Trips in the top navigation.
Step 2: Click the Upcoming Trips tab.
Step 3: Select the confirmed vacation you’d like to add the certificate to.
Step 4: Click Add a Guest Certificate and follow the prompts.
As the RCI member, you must call to initiate the booking on behalf of your guest. Once the guest search has been initiated, your guest can call a travel guide directly to book their vacation.
A RCI guest certificate may be purchased online or through the contact center and is paid by credit or debit card. Please note, regular transaction fees are still required.
RCI has created three RCI® Award Designations to recognize our affiliated resorts that have demonstrated an ongoing commitment to quality and guest satisfaction, and which have met or exceeded the highest standards.
You’ll see these designations next to the resort name when searching for vacations on the RCI website or when flipping through the directory. You can even filter your exchange vacation search results on the RCI website by award level.
Gold Crown Resort® Award: Select RCI® affiliated resorts are recognized as RCI Gold Crown Resort properties—the highest of the three RCI Award Designations. The RCI Gold Crown Resort award designates resorts that have met or exceeded specific standards in hospitality, housekeeping, unit maintenance, the check-in/check-out experience, plus an evaluation of resort facilities, amenities, and services.
RCI Silver Crown Resort® Award: Resorts that have achieved excellence in providing outstanding vacation experiences for RCI® members receive the RCI Silver Crown Resort award. This award designates resorts that have met or exceeded specific standards in hospitality, housekeeping, unit and resort maintenance, and check-in/check-out experience.
RCI Hospitality Award: The RCI Hospitality Award is presented for consistently high ratings in hospitality and the check-in/check-out experience.
We love hearing about your experiences at RCI affiliated resorts you’ve visited. Here’s how to submit a review:
Step 1: Locate the resort you’d like to write a review.
Step 2: Scroll to the bottom and click Write a Review.
Step 3: Follow the prompts to complete your review.
Members are invited to provide feedback and rate their resort experience when returning from their vacation using RCI’s comment card program. RCI uses every comment card to determine award levels for the Resort Recognition Program and to help resorts assess their need for quality improvements.
We love this question. To view pet friendly resorts, please follow the steps below. Since resorts can change their policy frequently, it’s best to call the resort directly to confirm.
Step 1: Click in the search bar and select See all RCI resorts
Step 2: Click on the More button in the top search filters.
Step 3: Select Pets Allowed to view resorts that are pet friendly.