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If you have a confirmed RCI vacation that has to be changed or canceled, after the RCI grace period you will forfeit your exchange fee and possibly a portion of the Points you used.The Points used toward the vacation will remain with RCI.
Yes, you may contact a travel guide. Contact Us
You should begin planning your travelas early as possible. The earlier you plan, the more exchange options you’re likely to find. RCI has a variety of search options to fit the needs of various types of vacation searchers.
- Advanced Search: Allows you to select all of your desired criteria at one time and begin searching.
- Favorites Search: If you generally search for the same type of vacation or resort each time, you can save your desired search criteria as a Favorite Search.
- Ongoing Search: If you can’t find what you’re looking for in your initial search, RCI will continue to search for you, notifying you when a match is found.
- Interactive Map: When you know the destination you have in mind and just need to find the perfect resort, the interactive map is a great tool to use.
- Recommendations: Based on your search history and past travel, RCI will put together resorts matching your interests.
Contact an RCI travel guide to explore options for planning future travel.
Shell Vacations Club members also have access to access to specially curated vacations through the Select Exchange program. These unique resorts are hand-picked for Shell Vacations Club members. The best part? You have early access to book these resorts before other RCI members. Availability varies so if you’re not seeing your Select Exchange resort, try expanding your travel dates. New inventory is added regularly and these high-demand resorts go quickly, so check often.
Since RCI receives inventory from members anywhere from two years to 60 days in advance of the travel dates, your dream vacation could be added any day. Starting an Ongoing Search puts yourself on a waitlist for that dream vacation. Learn more about Ongoing Search.
An exchange vacation is when you use your Shell Vacations Club Points to trade for stays at 4,200+ affiliated properties worldwide.
A hotel exchange vacation is the result of using a combination of your Points and cash to book hotel stays at one of 600,000+ hotels worldwide.
Extra VacationsSM getaways give you access to RCI’s exchange resort inventory without using your Points. You can purchase a week (seven nights) at the available destination of your choice, and choose from thousands of options at everyday low prices. You can book Extra VacationsSM getaways regardless of whether you have Points remaining in your account.
Even better, if you’ve used all your Points in a use year, you can still book as many Extra VacationsSM getaways as you would like.
Last Call℠ vacations are perfect if you are looking for a great deal on a last minute vacation but with the same resort-style accommodations. Last Call℠ vacations are similar to Extra Vacations℠ getaways but at clearance prices. Last Call℠ vacations are typically available 45 days before check-in. You’ll receive the same resort-style accommodations that are purchased for cash regardless of whether you have Points remaining in your account.
Even better, if you’ve used all your Points in a use year, you can still book as many Last Call℠ vacations as you would like. New destinations are added daily so check often.
If you’re thinking about taking a last-minute vacation, you can and with fewer Points. With Instant Exchange, you can exchange using less Points for a wide range of exchange vacations when you book within 60 days of travel.
Shell Vacations Club members also have access to access to specially curated vacations through the Select Exchange program. These unique resorts are hand-picked for Shell Vacations Club members. The best part? You have early access to book these resorts before other RCI members. Availability varies so if you're not seeing your Select Exchange resort, try expanding your travel dates. New inventory is added regularly and these high-demand resorts go quickly, so check often.
My Offers are exchange or rental offers available to you at a given time. From the RCI homepage, scroll down and you will see all offers available to you. Some offers can be booked online and some require you to call an RCI Travel Guide to book. It’s a good idea to check this section frequently as offers are updated regularly.
Personalized offers are exchange or rental offers available to select members at a given time. When offers are available to you, you’ll see them in your My Offers section—located toward the bottom of your RCI homepage after signing in through your Shell Vacations Club account.
Personalized account alerts are essential membership-specific messages to alert you of an action that needs to be taken, to help you stay up-to-date on your most important account information. The first message is typically the most important alert. To check your alerts, click the Notifications icon on the top right menu of your RCI homepage.
Option 1: Exchange your points for a vacation.Through RCI you have access to over 4,200 affiliated resorts globally. You may also book over 600,000 hotels worldwide when you combine your Points with cash.
Option 2: Send family and friends on a vacation in your place when you purchase an RCI guest certificate.
Option 3: Extend your Points. If you haven’t used your Points by the end of the second year, you may extend into a third year of use for a small fee.
Yes, your RCI membership offers you access to high-quality all-inclusive resorts in a host of inviting destinations. They include destinations such as Cancún, Los Cabos and other locations throughout Mexico and the Caribbean.
You will pay the RCI exchange fee, the applicable amount of Points and of course the all-inclusive fee paid to the resort.
All-inclusive packages vary by resort, as each resort offers its own unique services and amenities. However, many All-Inclusive resort packages offer the following:
- All meals and snacks: Generous buffets, full-service restaurants, à la carte dining, snack bars and more.
- Unlimited beverages: Many even include alcohol.
- Resort activities: Pools, beaches, snorkeling, windsurfing boards, etc.
- Hotel transfers: Included transportation can vary so check with RCI or the resort for details.
- Children’s activities: Many resorts offer kids’ clubs and/or children’s planned activities.
To find all-inclusive resorts, simply use the all-inclusive filter when searching on the RCI website and look for the all-inclusive icon.
Step 1: Click in the search bar from the RCI homepage and select See all RCI resorts.
Step 2: Under the Vacation tab, click All-Inclusive Available.
Step 3: Click Show Resorts to see the list of resorts.
As an RCI® Subscribing Member you have access to a variety of cruise vacations on over 30 leading cruise lines. With RCI® Cruise you get member-only rates backed by the 110% Best Price Guarantee. Plus, receive up to $1,500 to spend on board when you book a qualifying sailing. Book your cruise with cash or apply your Points with Cruise Exchange.
Learn more about RCI® Cruise options.
Cruise Exchange is when you apply 1,500 Points to save on staterooms for select cruises. If you have enough Points, you may book as many Cruise Exchanges as you like.
Yes, cruises are available for purchase by RCI® subscribing members without using Points. You may purchase as many as you like, regardless if you have Points in your account.
Guest certificates cannot be purchased for cruise vacations. The RCI® subscribing member must be present; however, you are able to purchase as many rooms as you like for family and friends.
Points Protection allows you to protect your Points when you cancel or change your vacation right up until the day of check-in, no questions asked.
If you cancel your vacation, you’ll be able to use your refunded Points to book an alternate vacation. Without Points Protection, the standard cancelation policy would apply. Unless you cancel at least 120 days prior to check-in, you would only be refunded a portion of your Points Protection, depending upon how close to check-in you cancel.
Note: Exchange fees are not covered by Points Protection. Points Protection is not insurance.
Points Protection was designed to provide you with flexibility and peace of mind when booking your RCI exchange vacation. In simple terms, if you need to cancel your exchange vacation for ANY reason, Points Protection ensures that you will be refunded 100% of the Points Protection you used for the exchange.
With Points Protection, you can cancel or change your RCI Points or Weeks resort vacation for any reason until the day of check-in and you’ll be refunded 100% of the Points you used for the exchange. If you cancel your vacation, you’ll be able to use your refunded Points to book an alternate RCI exchange vacation.
We recommend that you purchase at the time you make your exchange, but you can purchase until the day of check-in.
The price is determined by your length of stay and the timing of your Points Protection purchase.
Please see below for pricing information:
Purchased 30 days or less from the date of vacation confirmation AND 15 days or more before check-in date:
| Nights | USD | CAD |
|---|---|---|
| 1-2 nights | $69 | $92 |
| 3-4 nights | $79 | $105 |
| 5+ nights | $89 | $118 |
Purchased 31 days or more from the date of vacation confirmation OR 14 days or less from check-in date
| USD | CAD | |
| 1-2 nights | $109.00 | $145.00 |
| 3-4 nights | $119.00 | $158.00 |
| 5+ nights | $129.00 | $172.00 |
RCI does not sell insurance of any kind; Points Protection is not insurance.
To add Points Protection to your exchange vacation, simply select Points Protection during checkout. If you would like to add Points Protection to a confirmed vacation, you can purchase until the day of check-in. To add Points Protection to a confirmed vacation, follow these steps:
Step 1: From the RCI homepage, click Trips in the top navigation.
Step 2: Click the Upcoming Trips tab.
Step 3: Select the confirmed vacation you’d like to add Points Protection to.
Step 4: Click Add Points Protection and follow the prompts.
Points Protection may be cancelled for a refund by contacting a travel guide before the close of the next business day after the date of purchase. Points Protection cannot be cancelled online.
A RCI guest certificate allows friends and family members to experience a vacation at an RCI affiliated resort booked through your account. They can be purchased and applied to an exchange vacation, Extra VacationsSM getaway and Last CallSM vacation. Simply indicate that the vacation is for a guest at the time of booking.
Purchase online or over the phone. You may add a guest certificate to an existing reservation at any time prior to travel.
To purchase at the time of booking:
Step 1: On the booking page, select “Guest” under “Who’s checking in?”
Step 2: Enter the guest information and follow the prompts.
To purchase for an existing reservation:
Step 1: From the RCI homepage, click Trips in the top navigation.
Step 2: Click the Upcoming Trips tab.
Step 3: Select the confirmed vacation you’d like to add the certificate to.
Step 4: Click Add a Guest Certificate and follow the prompts.
Yes, additional owners can be added through a Guest Certificate at no additional cost. Owners must call or chat an RCI Travel Guide to apply the guest certificate.
As the RCI member, you must call to initiate the booking on behalf of your guest. Once the guest search has been initiated, your guest can call a travel guide directly to book their vacation.
There is a fee to purchase a guest certificate, but Signature members receive Guest certificates at no cost. Please note, regular transaction fees are still required.
Yes, guest certificate recipients must be 21 years or older.
Members are asked to provide feedback and rate their resort experience on return from their vacation via RCI’s comment card program. RCI uses comment cards to determine award levels for the Resort Recognition Program, Trading Power and to assist resorts in assessing the need for quality improvements.
We love this question. To view pet friendly resorts, please follow the steps below. Since resorts can change their policy frequently, it’s best to call the resort directly to confirm.
Step 1: Click in the search bar and select See all RCI resorts
Step 2: Click on the More button in the top search filters.
Step 3: Select Pets Allowed to view resorts that are pet friendly.