Help Library
If you have a confirmed RCI vacation that has to be changed or canceled, after the RCI grace period you will forfeit your exchange fee and possibly a portion of the Credits you used.
Yes, you may contact a travel guide.
An exchange vacation is when you use your Sapphire Credits to trade for stays at 4,200+ affiliated properties worldwide.
As an RCI member, you have access to book hotel stays at one of 600,000+ hotels worldwide.
Extra VacationsSM getaways give you access to RCI’s exchange resort inventory without using your Credits. You can purchase a week (seven nights) at the available destination of your choice, and choose from thousands of options at everyday low prices. You can book Extra VacationsSM getaways regardless of whether you have Credits remaining in your account.
Even better, if you’ve used all your Credits in a use year, you can still book as many Extra VacationsSM getaways as you would like.
Last Call℠ vacations are perfect if you are looking for a great deal on a last minute vacation but with the same resort-style accommodations. Last Call℠ vacations are similar to Extra Vacations℠ getaways but at clearance prices. Last Call℠ vacations are typically available 45 days before check-in. You’ll receive the same resort-style accommodations that are purchased for cash regardless of whether you have Credits remaining in your account.
Even better, if you’ve used all your Credits in a use year, you can still book as many Last Call℠ vacations as you would like. New destinations are added daily so check often.
If you’re thinking about taking a vacation within a month, you can and with fewer Credits. With Instant Exchange, you can exchange for a wide range of exchange vacations when you book within 30 days of travel. To search for Instant Exchange vacations, simply follow the steps below:
Step 1: Click in the search bar from the RCI homepage and select See all RCI resorts.
Step 2: In the top navigation, click Instant Exchange to see the full list of resorts. Note, you may select this at any time with other filters applied.
You should begin your search as early as possible. The earlier you search, the more exchange options you’re likely to find. RCI has a variety of search options to fit the needs of various types of vacation searchers.
- Advanced Search: Allows you to select all of your desired criteria at one time and begin searching.
- Favorites Search: If you generally search for the same type of vacation or resort each time, you can save your desired search criteria as a Favorite Search.
- Ongoing Search: If you can’t find what you’re looking for in your initial search, RCI will continue to search for you, notifying you when a match is found.
- Interactive Map: When you know the destination you have in mind and just need to find the perfect resort, the interactive map is a great tool to use.
- Recommendations: Based on your search history and past travel, RCI will put together resorts matching your interests.
Contact an RCI travel guide to explore options for planning future travel.
Since RCI receives inventory from members anywhere from two years to two weeks in advance of the travel dates, your dream vacation could be added any day. Starting an Ongoing Search puts yourself on a waitlist for that dream vacation. Learn more about Ongoing Search.
My Offers are exchange or rental offers available to you at a given time. From the RCI homepage, scroll down and you will see all offers available to you. Some offers can be booked online and some require you to call up an RCI Travel Guide to book. It’s a good idea to check this section frequently as offers are updated regularly.
Personalized offers are exchange or rental offers available to select members at a given time. When offers are available to you, you’ll see them in your My Offers section, located toward the bottom of your RCI homepage after signing in through your Holiday Inn Club Vacations account.
Personalized account alerts are essential membership-specific messages to alert you of an action that needs to be taken, to help you stay up-to-date on your most important account information. The first message is typically the most important alert. To check your alerts, click the Notifications icon on the top right menu of your RCI homepage.
Option 1: Contact Sapphire to verify your options.
Option 2: Exchange your Credits for a future vacation. Through RCI you have access to over 4,200 affiliated resorts globally.
Option 3: Send family and friends on a vacation in your place when you purchase an RCI guest certificate.
RCI® Cruise provides RCI® Subscribing Members access to thousands of cruise vacations on many of the leading cruise lines. Get access to member-only rates backed by the Best Price Guarantee. Visit RCI® Cruise for details.
*On board credit will appear on your onboard account within 24 hours of embarkation. Onboard Spending is received in an amount that is calculated off the total cruise fare (less port charges & taxes) and are outlined as follows: Under $1,000 = $25; $1,001-$1,750 = $50; $,751-$2,500 = $100; $2,501-$3,000 = $125; $3,001-$4,000 = $175; $4,001-$5,000 = $200; $5,001-$7,500 = $300; $7,501-$10,000 = $500; $10,001-$15,000 = $1,000; $15,001 or more = $1,500. Onboard spending is non-refundable, non-transferable, cannot be used in the casino, and may not be redeemed for cash; unused portions will become void after cruise is complete. Onboard spending is subject to change and may be withdrawn at any time without notice. Onboard spending may not be combinable with other credits, discounts, or promotional offers. Offer is per stateroom and will not exceed 5-10% of total cruise fare. Additional restrictions may apply; ask your agent for details.
Credits cannot be used toward a cruise vacation. RCI® subscribing members enjoy the Best Price Guarantee and can receive onboard credit with nearly every sailing booked through RCI® Cruise.
Yes you can take family or friends on an RCI® Cruise vacation. RCI® subscribing member-only special rates can be extended to friends and family when you vacation together. There is no limit to the amount of cabins that can be booked.
Cruises are available for purchase by RCI® subscribing members only. For RCI® Cruise terms and conditions, call 1.877.296.5094 or go to cruise.rci.com. RCI disclaims all responsibility in connection with any third-party cruise or travel services.
Onboard spending will appear on your onboard account within 24 hours of embarkation. Onboard Spending is received in an amount that is calculated based on the total price, minus port charges, port expenses, and taxes. Onboard spending is non-refundable, non-transferable, cannot be used in the casino, and may not be redeemed for cash; unused portions will become void after cruise is complete. Onboard spending is subject to change and may be withdrawn at any time without notice. Onboard spending may not be combinable with other credits, discounts, or promotional offers. Offer is per stateroom and will not exceed 10% of total cruise fare and is available on sailings outside 21 days from departure. Excludes Virgin Voyages, Uniworld River Cruises, and Viking Cruises. Additional restrictions may apply; ask your agent for details.
RCI Cruise administered by World Travel Holdings with its principal place of business at 100 Fordham Rd., Bldg. C 2nd Floor Wilmington, MA 01887 under contract with RCI, LLC. RCI disclaims all responsibility in connection with any third-party cruise services
World Travel Holding, Inc. is a registered seller of travel in California, Florida, Iowa, Nevada, and Washington under each state’s seller of travel regulations. California Seller of Travel Registration No. 2062801-50. Florida Seller of Travel Registration No. ST-35828. Iowa Seller of Travel Registration No. 769. Nevada Seller of Travel Registration No. 2005-0054. Washington Seller of Travel Registration No. 602354018. Registration as a seller of travel in California does not constitute the state’s approval.
A RCI guest certificate gives you the ability to gift a vacation to a friend or family member. They can be purchased with cash and used for a RCI exchange vacation, an Extra Vacations℠ getaway or a Last Call℠ vacation. Simply indicate that the vacation is for a guest at the time of booking.
Purchase online, via chat, or over the phone. You may add a guest certificate to an existing reservation at any time prior to travel.
To purchase at the time of booking:
Step 1: On the booking page, select “Guest” under “Who’s checking in?”
Step 2: Enter the guest information and follow the prompts.
To purchase for an existing reservation:
Step 1: From the RCI homepage, click Trips in the top navigation.
Step 2: Click the Upcoming Trips tab.
Step 3: Select the confirmed vacation you’d like to add the certificate to.
Step 4: Click Add a Guest Certificate and follow the prompts.
As the RCI member, you must call to initiate the booking on behalf of your guest. Once the guest search has been initiated, your guest can call a travel guide directly to book their vacation.
A RCI guest certificate may be purchased online or through the contact center and is paid by credit or debit card. Please note, regular transaction fees are still required.
Members are invited to provide feedback and rate their resort experience when returning from their vacation using RCI’s comment card program. RCI uses every comment card to determine award levels for the Resort Recognition Program and to help resorts assess their need for quality improvements.
We love this question. To view pet friendly resorts, please follow the steps below. Since resorts can change their policy frequently, it’s best to call the resort directly to confirm.
Step 1: Click in the search bar and select See all RCI resorts
Step 2: Click on the More button in the top search filters.
Step 3: Select Pets Allowed to view resorts that are pet friendly.
RCI has created three RCI® Award Designations to recognize our affiliated resorts that have demonstrated an ongoing commitment to quality and guest satisfaction, and which have met or exceeded the highest standards.
You’ll see these designations next to the resort name when searching for vacations on the RCI website or when flipping through the directory. You can even filter your exchange vacation search results on the RCI website by award level.
Gold Crown Resort® Award: Select RCI® affiliated resorts are recognized as RCI Gold Crown Resort properties—the highest of the three RCI Award Designations. The RCI Gold Crown Resort award designates resorts that have met or exceeded specific standards in hospitality, housekeeping, unit maintenance, the check-in/check-out experience, plus an evaluation of resort facilities, amenities, and services.
RCI Silver Crown Resort® Award: Resorts that have achieved excellence in providing outstanding vacation experiences for RCI® members receive the RCI Silver Crown Resort award. This award designates resorts that have met or exceeded specific standards in hospitality, housekeeping, unit and resort maintenance, and check-in/check-out experience.
RCI Hospitality Award: The RCI Hospitality Award is presented for consistently high ratings in hospitality and the check-in/check-out experience.
We love hearing about your experiences at RCI affiliated resorts you’ve visited. Here’s how to submit a review:
Step 1: Locate the resort you’d like to write a review.
Step 2: Scroll to the bottom and click Write a Review.
Step 3: Follow the prompts to complete your review.
How would you rate your experience?
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