Help Library
If you have a confirmed RCI vacation that has to be changed or canceled, after the RCI grace period you will forfeit your exchange fee and possibly a portion of the Credits you used.
Yes, you may contact a travel guide.
An exchange vacation is when you use your Sapphire Credits to trade for stays at 3,600+ affiliated properties worldwide.
As an RCI member, you have access to book hotel stays at one of 600,000+ hotels worldwide.
Extra VacationsSM getaways give you access to RCI’s exchange resort inventory without using your Credits. You can purchase a week (seven nights) at the available destination of your choice, and choose from thousands of options at everyday low prices. You can book Extra VacationsSM getaways regardless of whether you have Credits remaining in your account.
Even better, if you’ve used all your Credits in a use year, you can still book as many Extra VacationsSM getaways as you would like.
Last Call℠ vacations are perfect if you are looking for a great deal on a last minute vacation but with the same resort-style accommodations. Last Call℠ vacations are similar to Extra Vacations℠ getaways but at clearance prices. Last Call℠ vacations are typically available 45 days before check-in. You’ll receive the same resort-style accommodations that are purchased for cash regardless of whether you have Credits remaining in your account.
Even better, if you’ve used all your Credits in a use year, you can still book as many Last Call℠ vacations as you would like. New destinations are added daily so check often.
If you’re thinking about taking a vacation within a month, you can and with fewer Credits. With Instant Exchange, you can exchange for a wide range of exchange vacations when you book within 30 days of travel. To search for Instant Exchange vacations, simply follow the steps below:
Step 1: Click in the search bar from the RCI homepage and select See all RCI resorts.
Step 2: In the top navigation, click Instant Exchange to see the full list of resorts. Note, you may select this at any time with other filters applied.
You should begin your search as early as possible. The earlier you search, the more exchange options you’re likely to find. RCI has a variety of search options to fit the needs of various types of vacation searchers.
- Advanced Search: Allows you to select all of your desired criteria at one time and begin searching.
- Favorites Search: If you generally search for the same type of vacation or resort each time, you can save your desired search criteria as a Favorite Search.
- Ongoing Search: If you can’t find what you’re looking for in your initial search, RCI will continue to search for you, notifying you when a match is found.
- Interactive Map: When you know the destination you have in mind and just need to find the perfect resort, the interactive map is a great tool to use.
- Recommendations: Based on your search history and past travel, RCI will put together resorts matching your interests.
Contact an RCI travel guide to explore options for planning future travel.
Since RCI receives inventory from members anywhere from two years to two weeks in advance of the travel dates, your dream vacation could be added any day. Starting an Ongoing Search puts yourself on a waitlist for that dream vacation. Learn more about Ongoing Search.
My Offers are exchange or rental offers available to you at a given time. From the RCI homepage, scroll down and you will see all offers available to you. Some offers can be booked online and some require you to call up an RCI Travel Guide to book. It’s a good idea to check this section frequently as offers are updated regularly.
Personalized offers are exchange or rental offers available to select members at a given time. When offers are available to you, you’ll see them in your My Offers section, located toward the bottom of your RCI homepage after signing in through your Holiday Inn Club Vacations account.
Personalized account alerts are essential membership-specific messages to alert you of an action that needs to be taken, to help you stay up-to-date on your most important account information. The first message is typically the most important alert. To check your alerts, click the Notifications icon on the top right menu of your RCI homepage.
Option 1: Contact Sapphire to verify your options.
Option 2: Exchange your Credits for a future vacation. Through RCI you have access to over 3,600 affiliated resorts globally.
Option 3: Send family and friends on a vacation in your place when you purchase an RCI guest certificate.
RCI® Cruise provides you with access to the lowest cruise prices available. Members get up to 25% off public rates on 20,000+ sailings across top cruise lines and member-only offers.
Booking with RCI® Cruise gives you everything the cruise lines offer—plus exclusive member benefits, including:
Up to 25% off public rates on over 20,000 sailings
Best Value Guarantee
Member-only offers on leading cruise lines
White glove concierge team to help plan the perfect voyage
You can use a combination of Club Currency + Cash to cover the cost of your cruise booking. This means you can redeem your Club Currency to reduce your cruise fare and then simply pay the remaining balance with a credit or debit card.
At the time of booking, your credit card will be charged for the required deposit and any applicable fees collected by the cruise line. Additional payments—such as the remaining balance—will be charged according to the payment schedule provided at checkout or in your confirmation details.
All cruise cancellations are subject to the policies, terms and conditions of the cruise line. If you cancel a refundable cruise booking, you will receive a full cash refund to the method used for booking as well as any Club Currency applied to the reservation. Refunds for any cash amounts paid are subject to the cruise provider’s policies and may include non-refundable cancellation or change fees. All cruise bookings are subject to the terms of the cruise provider’s standard passage or cruise ticket contract. Any cancellation or change fees that will be assessed by the cruise provider will be detailed on the booking confirmation.
Guest certificates cannot be purchased for cruise vacations. The RCI® subscribing member must be present; however, you are able to purchase as many rooms as you would like for family and friends.
If an RCI Member books a cruise through RCI® Cruise and finds the same cruise at a greater value available publicly, you may request the Best Value Guarantee within 24 hours of booking by calling 1-877-RCI-BOAT and providing required details for verification of the lower public offer.
If the public offer is less than the base fare booked through RCI® Cruise, and a change or cancellation is possible without additional fees, then we will rebook the cruise and provide $100 USD in onboard credit for the cruise booking. If a change or cancellation to the cruise booking is not possible without incurring a penalty or fee, then we will keep the original booking, but the member will receive $100 USD in onboard credit for their cruise.
The Best Value Guarantee applies only to cruise rates available to the general public. Taxes and fees are not included.
A RCI guest certificate gives you the ability to gift a vacation to a friend or family member. They can be purchased with cash and used for a RCI exchange vacation, an Extra Vacations℠ getaway or a Last Call℠ vacation. Simply indicate that the vacation is for a guest at the time of booking.
Purchase online, via chat, or over the phone. You may add a guest certificate to an existing reservation at any time prior to travel.
To purchase at the time of booking:
Step 1: On the booking page, select “Guest” under “Who’s checking in?”
Step 2: Enter the guest information and follow the prompts.
To purchase for an existing reservation:
Step 1: From the RCI homepage, click Trips in the top navigation.
Step 2: Click the Upcoming Trips tab.
Step 3: Select the confirmed vacation you’d like to add the certificate to.
Step 4: Click Add a Guest Certificate and follow the prompts.
As the RCI member, you must call to initiate the booking on behalf of your guest. Once the guest search has been initiated, your guest can call a travel guide directly to book their vacation.
A RCI guest certificate may be purchased online or through the contact center and is paid by credit or debit card. Please note, regular transaction fees are still required.
Members are invited to provide feedback and rate their resort experience when returning from their vacation using RCI’s comment card program. RCI uses every comment card to determine award levels for the Resort Recognition Program and to help resorts assess their need for quality improvements.
We love this question. To view pet friendly resorts, please follow the steps below. Since resorts can change their policy frequently, it’s best to call the resort directly to confirm.
Step 1: Click in the search bar and select See all RCI resorts
Step 2: Click on the More button in the top search filters.
Step 3: Select Pets Allowed to view resorts that are pet friendly.
RCI has created three RCI® Award Designations to recognize our affiliated resorts that have demonstrated an ongoing commitment to quality and guest satisfaction, and which have met or exceeded the highest standards.
You’ll see these designations next to the resort name when searching for vacations on the RCI website or when flipping through the directory. You can even filter your exchange vacation search results on the RCI website by award level.
Gold Crown Resort® Award: Select RCI® affiliated resorts are recognized as RCI Gold Crown Resort properties—the highest of the three RCI Award Designations. The RCI Gold Crown Resort award designates resorts that have met or exceeded specific standards in hospitality, housekeeping, unit maintenance, the check-in/check-out experience, plus an evaluation of resort facilities, amenities, and services.
RCI Silver Crown Resort® Award: Resorts that have achieved excellence in providing outstanding vacation experiences for RCI® members receive the RCI Silver Crown Resort award. This award designates resorts that have met or exceeded specific standards in hospitality, housekeeping, unit and resort maintenance, and check-in/check-out experience.
RCI Hospitality Award: The RCI Hospitality Award is presented for consistently high ratings in hospitality and the check-in/check-out experience.
We love hearing about your experiences at RCI affiliated resorts you’ve visited. Here’s how to submit a review:
Step 1: Locate the resort you’d like to write a review.
Step 2: Scroll to the bottom and click Write a Review.
Step 3: Follow the prompts to complete your review.