Help Library

You should begin your search as early as possible. The earlier you search, the more exchange options you’re likely to find. RCI has a variety of search options to fit the needs of various types of vacation searchers.

• Advanced Search: Allows you to select all of your desired criteria at one time and begin searching.
• Favorites Search: If you generally search for the same type of vacation or resort each time, you can save your desired search criteria as a Favorite Search.
• Ongoing Search: If you can’t find what you’re looking for in your initial search, RCI will continue to search for you, notifying you when a match is found.
• Interactive Map: When you know the destination you have in mind and just need to find the perfect resort, the interactive map is a great tool to use.
• Recommendations: Based on your search history and past travel, RCI will put together resorts matching your interests.

We understand a lot can change in a year or two. That’s why we offer Points Protection.* You may purchase Points Protection for your exchange vacation and have the freedom to change or cancel at any time with no questions asked. If you cancel your exchange vacation, the full allotment of Club Wyndham Points used will be returned to you for use toward another vacation. Please note, exchange fees are not covered by Points Protection.

*Points Protection is not insurance.

RCI has created three RCI® Award Designations to recognize our affiliated resorts that have demonstrated an ongoing commitment to quality and guest satisfaction, and which have met or exceeded certain standards.

You’ll see these designations next to the resort name when searching for vacations on the RCI website or when flipping through the directory. You can even filter your exchange vacation search results on the RCI website by award level.

Gold Crown Resort® Award: Select RCI® affiliated resorts are recognized as RCI Gold Crown Resort properties – the highest of the three RCI Award Designations. The RCI Gold Crown Resort award designates resorts that have met or exceeded specific standards in the areas of unit housekeeping, unit maintenance, hospitality and check-in/check-out procedures, and an evaluation of resort facilities, amenities and services.

RCI Silver Crown Resort® Award: Resorts that have achieved excellence in providing outstanding vacation experiences for RCI® members receive the RCI Silver Crown Resort award. This award designates resorts that have met or exceeded specific standards in the areas of unit housekeeping, unit maintenance, and resort maintenance, hospitality and check-in/check-out procedures.

RCI Hospitality Award: The RCI Hospitality Award is presented for consistently high ratings in the check-in/check-out and hospitality categories.

A digital version of RCI’s Resort Directory is available anytime. If you would prefer the printed version of the Resort Directory please call a dedicated RCI Club Wyndham travel guide at 1.800.572.0931.

We love hearing about your experiences at RCI affiliated resorts you’ve visited. Here’s how to submit a review:
Step 1: Locate the resort you’d like to write a review.
Step 2: Scroll to the bottom and click Write a Review.
Step 3: Follow the prompts to complete your review.

Extra Vacations^SM getaways give you access to RCI’s exchange resort inventory without using your Club Wyndham Points. You can purchase a week (seven nights) at the available destination of your choice, and choose from thousands of options at everyday low prices. You can book Extra Vacations^SM getaways regardless of whether you have Club Wyndham Points remaining in your account.

Even better, if you’ve used all your Club Wyndham Points in a use year, you can still book as many Extra Vacations^SM getaways as you would like.

Last Call^SM vacations are perfect if you are looking for a great deal on a last-minute trip. These vacations, with resort-style accommodations, are typically available 45 days before check-in. 

Even better, Last Call^SM vacations are purchased for cash, so if if you’ve used all your Club Wyndham Points in a use year, you can still book as many Last Call^SM vacations as you would like. New destinations are added daily so check often.

If you’re thinking about taking a vacation in the next month, you can and with fewer Points. With RCI Express, you can exchange at quiet season rates when you book within 30 days of travel. To search for RCI Express vacations, simply follow the steps below:

Step 1: Click in the search bar from the RCI homepage and select See all RCI resorts.

Step 2: In the top navigation, click RCI Express to see the full list of resorts. Note, you may select this at any time with other filters applied.

RCI lets you transfer your Club Wyndham Points to a fellow RCI Club Wyndham Points member one time per use year free of charge. Transferring Points is a great option if you have a friend or family member who needs extra Club Wyndham Points to complete a transaction or if your Club Wyndham Points are about to expire.

To transfer Club Wyndham Points to another member, please call an RCI travel guide at 1.800.572.0931. Currently, Club Wyndham Points cannot be transferred online. Please note, there are some restrictions and not all members are eligible to transfer Club Wyndham Points or accept transferred Club Wyndham Points.

Since Club Wyndham Points are good for two years from the date of deposit into RCI, you have the option to extend these points into a third use year. Points must be extended prior to their expiration and an extension fee will apply. This is a great option if you are unable to use your Points before they expire.

Visit the Club Wyndham site to learn more about the Personal Interval Choice (PIC) Plus program.

Personalized offers are exchange or rental offers available to select members at a given time. When offers are available to you, you'll see them in your My Offers section, located toward the bottom of your RCI home page after you’ve signed in through your Club Wyndham account.

Personalized account alerts are membership-specific messages designed to alert you of an action that needs to be taken, to help keep you up-to-date on your most important account information. The first message is typically the most important alert. To check out your alerts, on the top right menu of your RCI homepage, click the notifications icon.

Yes, your RCI membership offers you access to high-quality all-inclusive resorts in a host of inviting destinations such as Cancún, Los Cabos and other desirable destinations throughout Mexico and the Caribbean—where all-inclusive resorts are especially popular and many represent distinguished hotel brands.

All-inclusive packages vary by resort, as each resort offers its own unique services and amenities. However, many All-Inclusive resort packages offer the following:

• All meals and snacks: Generous buffets, full-service restaurants, à la carte dining, snack bars and more.
• Unlimited beverages: Many even include alcohol.
• Resort activities: Pools, beaches, snorkeling, windsurfing boards, etc.
• Hotel transfers: Included transportation can vary so check with RCI or the resort for details.
• Children’s activities: Many resorts offer kids’ clubs and/or children’s planned activities.

To find all-inclusive resorts, simply use the all-inclusive filter when searching on the RCI website and look for the all-inclusive icon.

Step 1: Click in the search bar from the RCI homepage and select See all RCI resorts.
Step 2: Under the Vacation tab, click All-Inclusive Available.
Step 3: Click Show Resorts to see the list of resorts.

Cruise Exchange is when you apply 40,000 Points to save on staterooms for select cruises. If you have enough Points, you may book as many Cruise Exchanges as you like.

Yes, cruises are available for purchase by RCI® subscribing members without using Points. You may purchase as many as you like, regardless if you have Points in your account.

Guest certificates cannot be purchased for cruise vacations. The RCI® subscribing member must be present; however, you are able to purchase as many rooms as you like for family and friends. 

The easiest way to purchase an RCI guest certificate and apply it to a vacation is on the RCI website at the time of booking; however, you may also add a guest certificate to an existing reservation.

To purchase for an existing reservation:
Step 1: From the RCI homepage, click Trips in the top navigation.
Step 2: Click the Upcoming Trips tab.
Step 3: Select the confirmed vacation you’d like to add the certificate to.
Step 4: Click Add a Guest Certificate and follow the prompts.

For exchange vacations you, as the RCI member, must make the booking on behalf of your guest online or by calling an RCI travel guide. For Extra Vacations℠ getaways and Last Call℠ vacations, your guest can call a travel guide directly to book their vacation once the guest certificate has been activated.

An RCI guest certificate may be purchased online or through the contact center for $89^USD/$125 ^CAD and is paid by credit or debit card. Please note, regular transaction fees are still required.

RCI guarantees you will have access to at least 35,000 available Exchange Vacations at the time you deposit your Points.

Members are asked to provide feedback and rate their resort experience on return from their vacation via RCI’s comment card program. RCI uses comment cards to determine award levels for the Resort Recognition Program, Trading Power and to assist resorts in assessing the need for quality improvements.

To view pet-friendly resorts, please follow the steps below. Since resorts can change frequently, it’s best to call the resort directly to confirm.
Step 1: Click in the search bar and select "See all RCI resorts"
Step 2: Click on the"More" button in the top search filters.
Step 3: Select "Pets Allowed" to view resorts that are pet friendly.

Points Protection was designed to provide you with flexibility and peace of mind when booking your RCI exchange vacation. In simple terms, if you need to cancel your exchange vacation for ANY reason, Points Protection ensures that you will be refunded 100% of the Club Wyndham Points you used for the exchange.

Points Protection applies to cancellations made for any reason to RCI Points or Weeks resort vacations. With Points Protection, you can cancel or change your vacation until the day of check-in. You’ll never have to give a reason, it really is a case of no questions asked. If you cancel your vacation, you’ll be able to use your refunded Club Wyndham Points to book an alternate RCI exchange vacation.

We recommend that you purchase Points Protection at the time you make your exchange, but you can purchase Points Protection until the day of check-in.

The price of Points Protection is determined by your length of stay and the timing of your Points Protection purchase. Please see below for pricing information:

Purchased 30 days or less from the date of vacation confirmation AND 15 days or more before check-in date:

Purchased 31 days or more from the date of vacation confirmation OR 14 days or less from check-in date

RCI does not sell insurance of any kind; Points Protection is not insurance.

To add Points Protection to your exchange vacation, simply select Points Protection during checkout. If you would like to add Points Protection to a confirmed vacation, you can purchase until the day of check-in. To add Points Protection to a confirmed vacation, follow these steps:

Step 1: From the RCI homepage, click Trips in the top navigation.
Step 2: Click the Upcoming Trips tab.
Step 3: Select the confirmed vacation you’d like to add Points Protection to.
Step 4: Click Add Points Protection and follow the prompts.

Points Protection may be cancelled for a refund by contacting a travel guide at 1.800.572.0931 before the close of the next Business Day after the date of purchase. Points Protection cannot be cancelled online.